All Supercell games have actually a chat functionality that is in-game. A number of our players enjoy getting together with each other through talk inside our games, so we work tirelessly to keep a safe and protected environment for that.
TEAM TALK
In most our games, players can speak to other players by joining an united team(called Task Force, Clan, Band or Neighbourhood, according to the game). When you join an united group, you’ve got use of the team chat functionality and may keep in touch with the people in your group. Teams are closed, open or invite-only to everyone else.
WORLDWIDE CHAT
In Clash of Clans, users get access to a chat that is public along with other players from about the entire Zasoby world. This can be called international talk or just “global”.
Although Supercell Chat just enables texting, it’s still well well worth reminding young adults about their particular footprint that is digital. As soon as provided, communications is copied, posted and re-shared anywhere online.
SAFETY QUALITIES
We display regular warnings against sharing information that is personal. If dilemmas arise, our games have accessible tools for players to report any offensive, insulting or improper behavior to us. In worldwide talk users have the choice to players that are mute communications they don’t would you like to see. This means they will perhaps perhaps not see communications published in chat by this user.
All group chats have a profanity filter. It’s a wise decision to advise your son or daughter that about it if they are chatting with someone they don’t know and are uncomfortable with, they should exit the team/game and speak to you. Users can leave group every time they desire to. Also a written report functionality is straight accessible from in the talk. Read more about that within the section that is next.
Simple tips to report a concern?
In a few simple steps if you or your child come across a user that is not following Supercell’s Safe and Fair Play Policy, report them to us.
The reporter’s identification isn’t distributed to the individual being reported. Utilising the Report key will not immediately end in a ban for the reported individual. Nonetheless, every report is manually evaluated by our moderators and taken really. As a result of the quantity of reports we get, it may use up to 48h until a written report is evaluated.
If you want to report any issues by e-mail, reach us at moms and dads@supercell.com – including particular information regarding the ball player under consideration (age.g. screenshots for the conversation as well as player profile), to greatly help us quickly comprehend and recognize the matter.
Are Supercell games able to play?
All Supercell games are liberated to down load, providing optional “in-app acquisitions”. In-app acquisitions should never be necessary to have fun with the game, but can be employed to enhance gameplay that is certain. In-app acquisitions vary in cost, which range from $0.99 to $99.99 (without fees) in U.S. software shops, for instance. In-app acquisitions are taken care of with real money, as they are constantly obviously defined as such. They truly are available “in game”, which means that the choices to produce a purchase are observed inside the game it self.
May I handle or switch off purchases that are in-app?
So long as no payment information ( e.g. charge card information) is included with your son or daughter’s unit, no acquisitions may be made. Should you choose to go shopping for the youngster as well as for this reason include your payment information to your unit, make sure to adjust password security settings, or disable in-app acquisitions totally a while later to prevent unauthorised acquisitions.
In-app purchase settings will vary according to what kind of unit you might be utilizing. Get the directions you’ll need connected below:
Whom processes in-app acquisitions?
Supercell will not process re payments for in-app acquisitions, or gain access to bank card information. Re Payment deals on their own are prepared through the App shop or Google Enjoy (based on your unit) through the email that is personal related to that account. Deal receipts are emailed for your requirements by Apple or Bing after each and every purchase. Often, acquisitions are bundled together if you have purchased items that are multiple also it usually takes several days for you really to have the receipt. These processes that are post-purchase susceptible to alter by Apple or Bing. Supercell does not provide any payment programs.
Are my bank details kept private?
We do not process payments for in-app acquisitions, nor do we now have usage of all of your re re payment information. That is due to the fact re payment deals on their own are finished through Apple’s App shop or Google Enjoy (according to your unit) via your email that is personal address with this account. Receipts for those transactions are emailed for your requirements by Apple or Bing after each and every purchase (though take note that any post-purchase procedures are managed by Apple or Bing and so are susceptible to alter by them).
I have made a purchase that is in-game but We have not gotten the things I taken care of. Just exactly What now?
Often deals are immediate. In infrequent cases it will take as much as 48 hours for deals to process through Apple or Bing and make it into then your game. Additionally it is recommended to restart the application by fully re-opening and closing it. Often a new link with the servers can trigger the in-app money to show up.
If it is been 48 hours but still nothing has occurred, be sure to contact Apple or Bing straight to learn more.
My son or daughter unintentionally made an in-app purchase. Can we get a refund?
Just like many online pc software services and products, products purchased inside our games (in-app acquisitions) are non-refundable. In infrequent cases, exceptions may be applied.
In the event that purchase ended up being made on an Apple (iOS) device: For acquisitions made for a device that is ios Supercell struggles to manage refunds straight. Please visit Apple help and choose the “Contact iTunes store support” website link, then “Purchases, billing and redemption” and select the choice that fits you most readily useful.
Then tap “Contact Us” in the upper right hand corner if the purchase was made on a Google (Android) device: Please send an email to parents@supercell.com or contact us directly through in-game support by going to Settings > Help & Support and. The purchase was made in and add the receipt of the purchase in your message please state the name of the game. The transaction ID (appears such as this – GPA.1234-1234-1234-12345) at the end regarding the document must certanly be noticeable. Receipts for deals have already been emailed for your requirements by Bing after every purchase.
Please be aware: Receipts for just about any deals are emailed for you by Apple or Google right after each purchase. But, acquisitions could be bundled together if you have purchased items that are multiple usually takes much much much longer. These processes that are post-purchase susceptible to alter by Apple or Bing. Supercell does not offer any payment programs.
